We ship worldwide from our warehouse in Alerheim 86733, Germany. All orders are carefully packed to ensure your handcrafted ceramic pieces arrive safely.
Processing Time
Orders are processed within 3-10 business days after receipt of payment, depending on production capacity and warehouse stock availability. You will receive a shipping confirmation with tracking information once your order has been dispatched.
Shipping Rates & Estimated Delivery Times
Shipping costs vary based on order size, delivery location, and package dimensions. In-stock warehouse items are typically shipped within 3-10 days. Items requiring production may take longer depending on manufacturer capacity.
The applicable shipping costs will be clearly displayed at checkout before you complete your order.
| Region |
Carrier |
Estimated Delivery Time |
Shipping Cost |
| Germany |
DHL |
3-5 business days |
Calculated at checkout |
| European Union |
DHL |
5-10 business days |
Calculated at checkout |
| United Kingdom |
DHL |
7-12 business days |
Calculated at checkout |
| USA & Canada |
DHL |
10-15 business days |
Calculated at checkout |
| Rest of World |
DHL |
10-20 business days |
Calculated at checkout |
Delivery times are estimates and may vary due to customs processing, public holidays or other circumstances beyond our control.
Free Shipping
We offer free shipping within mainland Germany.
Customs, Duties & Taxes
For deliveries outside the European Union, your order may be subject to import duties, taxes and customs fees upon arrival in the destination country. These charges are the responsibility of the recipient and are not included in the product price or shipping cost.
Important for USA shipments: Customs fees are currently added to the shipping costs at checkout.
For all non-EU countries: Customs fees are charged by the destination country’s customs authority directly to the recipient. Delivery will only occur after customs fees have been paid.
We recommend checking with your local customs authority for further information before placing your order.
Tracking Your Order
Once your order has been shipped, you will receive an e-mail with a tracking number. You can use this number to track your shipment directly on the carrier’s website.
Damaged or Lost Shipments
If your order arrives damaged, please contact us within 7 days of receipt at
info@deschallys.com and include photos of the damaged item and packaging. We will find a solution as quickly as possible.
If your shipment appears to be lost in transit, please contact us and we will investigate the matter with the carrier on your behalf.
Returns & Withdrawals
For information on returns, please refer to our
Right of Withdrawal page.
Contact
If you have any questions about your shipment, please do not hesitate to contact us:
De Schallys
Alexander Schallameier & Stephan Schallameier GbR
Hausnerstr. 157
85551 Kirchheim bei München
Germany
E-Mail:
info@deschallys.com
Phone: +49 160 6565549
