Customer inquiries
Whether you have a question about our collection, an existing order, or a custom request — we're here to help. Just reach out.
Send us a message
Fill out the form below and we'll respond within 24 hours.
Order-related inquiries
Please have your order number ready when contacting us about an existing order.
- Order confirmation emails
- Shipping updates & tracking
- Returns & exchanges
Contact Information
If you prefer, you can also contact us via email, phone or Whatspp.
info@deschallys.com
Response within 48h
Phone
+49 160 6565549
Mon - Friday, 9am - 7pm EST
Visit us
Munich, Germany
By appointment only
Frequently Asked Questions
Find answers to common inquiries about our collection, ordering, and services.
How do I place an order?
Browse our shop, add your favourite piece to the cart and proceed to checkout. We accept all major payment methods via PayPal and ship worldwide.
Do you ship internationally?
Yes, we ship worldwide. Delivery times and shipping costs vary by destination and will be calculated at checkout. If you have any questions about your specific location, feel free to contact us.
Can I request a custom piece?
Yes. Use the contact form on this page to describe your idea — size, colour, or character. We’ll get back to you within 48 hours with what’s possible.
What if my order arrives damaged?
We pack every piece with great care, but accidents happen. Simply contact us within 7 days of delivery with a photo and we’ll arrange a replacement or refund.
How long does delivery take?
Delivery times vary by destination. Within Germany, orders typically arrive within 3–5 business days. For international shipments, please allow additional time depending on your location.